Terms and Conditions – Ilio Naturopathy
Last Updated: 20/04/2025

By booking an appointment with Ilio Naturopathy, you agree to the following terms and conditions. These terms outline your rights and responsibilities as a client, as well as the obligations of the practitioner.

1. Scope of Practice

Ilio Naturopathy provides naturopathic consultations, health education, and wellness support based on professional training and evidence-informed practice.

Naturopathy is a complementary therapy and does not replace medical treatment.
Clients are encouraged to consult their GP or specialist for serious or ongoing medical concerns.

The practitioner’s role is to support your overall health and wellbeing using natural, holistic approaches.

2. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete health information, including medical history, medications, supplements, allergies, and lifestyle habits

• Inform your practitioner of any changes in your health, medications, or pregnancy status before or between appointments

• Attend all sessions free from the influence of alcohol, recreational drugs, or any other intoxicating or impairing substances. Under no circumstances will a session proceed if the practitioner reasonably believes you are under the influence. In such cases, the session may be cancelled or ended immediately, and the full session fee will be charged with no refund

• Disclose any prescription or over-the-counter medications that may affect your safety, judgment, or response to treatment

• Treat your practitioner and staff with courtesy and respect; abusive, threatening, or inappropriate behaviour will result in immediate termination of the session without refund

• Arrive on time and provide at least [24] hours notice for cancellations or rescheduling; late cancellations or no-shows may be subject to a fee

• Seek immediate medical attention for emergencies or worsening symptoms

• Understand that results vary between individuals, and outcomes are not guaranteed

• Acknowledge that treatments are not a substitute for professional medical advice, diagnosis, or treatment from a licensed healthcare provider
  
  

3. Consultations and Fees

• Consultation fees are listed on the Ilio Naturopathy website

• A 50% deposit is required at the time of booking to secure your appointment

• Consultations are offered online via secure video call

• Additional costs (e.g. supplements or testing) will be discussed before proceeding

• Payment is required promptly for all services provided

• Missed appointments or late cancellations may incur fees
  
  

4. Cancellations and Refunds

• Cancellations must be made with at least 24 hours notice

• Late cancellations or missed appointments will be charged a cancellation fee

• Refunds are not available for completed consultations

• If you are dissatisfied with your service, please contact us directly to discuss your concerns
  
  

5. Privacy and Confidentiality

• Your personal information is handled in accordance with the Privacy Act 1988 (Cth)

• Information will not be shared without written consent, except when required by law or where there is a risk of harm

• Confidentiality may be breached in the event of serious risk to yourself or others

• All efforts are made to protect your privacy and maintain confidentiality at all times
  
  

6. Shipping

• Herbal formulas and supplements may be prescribed and fulfilled by third-party dispensaries

• These providers are responsible for processing and shipping your order

• Delivery times and fees vary depending on location and provider

• Tracking information will be provided once your order is dispatched

• Please ensure your shipping details are correct to avoid delays

• For delivery issues, contact the dispensing provider or reach out to us for support
  
  

7. Supplements and Testing

• Recommended supplements and testing are optional and based on individual needs

• Functional or pathology testing is arranged through third-party providers

• Clients are responsible for associated costs, paid directly to the provider
  
  

8. Limitation of Liability

• Ilio Naturopathy is not liable for adverse reactions to supplements, treatment plans, or lifestyle recommendations

• Clients are advised to consult their GP or healthcare provider before starting new treatments

• All recommendations are made in good faith and based on professional judgement, but outcomes cannot be guaranteed
  
  

9. Changes to These Terms

These terms may be updated at any time. Clients will be notified of significant changes where appropriate.
The most current version will always be available on our website.

10. Contact

For any questions or concerns, please contact:

Email: hello@ilionaturopathy.com.au