Privacy Policy

Ilio Naturopathy
Last Updated: 20/04/2025

At Ilio Naturopathy, your privacy is taken seriously. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, contacting us, or using our services, you agree to the terms of this Privacy Policy and consent to the handling of your personal information in line with these regulations and any additional agreements between us.

1. What We Collect

We may collect the following personal information:

  • Name and contact details (email, phone, address)

  • Date of birth and gender

  • Health history and medical information

  • Appointment details and communications

  • Payment and billing information

  • Lifestyle information relevant to your care (e.g., sleep, diet, stress levels)

  • Any other information you provide during consultations or via forms

2. How We Collect It

We collect personal information when you:

  • Book an appointment (online)

  • Complete intake or consent forms

  • Communicate via email, phone, SMS, or contact forms

  • Make a purchase through third-party providers (e.g., online dispensaries or testing labs)

  • Provide information during consultations or follow-up sessions

3. Why We Collect Your Information

We collect your personal information to:

  • Provide naturopathic consultations, assessments, and treatments

  • Tailor recommendations for supplements, testing, or lifestyle changes

  • Manage appointments, communications, and client records

  • Process payments and send appointment or follow-up reminders

  • Monitor treatment progress and provide continuity of care

  • Meet legal, regulatory, and professional obligations

4. Disclosure to Third Parties

Your personal information is treated confidentially and will not be shared without your written consent, except:

  • When required by law (e.g., court order, public health reporting)

  • Where there is a risk of serious harm to yourself or others

  • To trusted third-party service providers (e.g., for supplement dispatch, pathology, or functional testing)

  • To technology providers for data storage, booking, and secure communication systems

All third-party providers we work with are expected to comply with privacy laws and handle your data securely.


5. Data Storage and Security

We take all reasonable steps to keep your information safe and secure. This includes:

  • Using encrypted cloud-based storage systems

  • Limiting access to your information to authorised personnel only

  • Regularly updating our systems and practices to prevent unauthorised access, loss, or misuse

If a data breach occurs, we will notify you in accordance with the Notifiable Data Breaches scheme under the Privacy Act.


6. Accessing and Updating Your Information

You may request access to the personal information we hold about you or ask for it to be updated or corrected at any time. Please contact us via the details below.


7. Third-Party Links

Our website and communications may contain links to third-party platforms (e.g., booking systems, supplement dispensaries). We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.


8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or by direct contact when appropriate. The most current version will always be available on our website.


9. Contact Us

For any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact: Email: hello@ilionaturopathy.com.au